How can I request a refund by myself via email or app? July 07, 2023 14:58 To request a refund you can contact our customer service department and they will study your case. Related to Changes and cancellations Related articles As a customer I don't agree with something, what can I do? What is the status of my refund? I booked the wrong tickets. How can I change my reservation? Why my payment has been hold and not charged? What is the Acropolis Tickets cancellation policy?